It is recommended to follow care instructions as directed on the label - most items require either cold water wash (with a good quality detergent) or dry cleaning. * If an item is washed and a defect found (such as colour bleeding), the item will only be accepted as a return in the event that the manufacturer admits a defect. If you cannot be contacted within 30 days for return shipping payment, the item will be donated and no exchange/credit will be issued. Items that have been washed*, altered, have odour (cigarette, perfume, deodorants, pets, etc.), have stains, or are incomplete will not be entitled to exchange or web store credit and will be shipped back to you at your cost. Items Not Applicable for Return/ExchangeĪll sale items, discounted items of over 10% through use of a coupon code, intimates (such as underwear, bras, leggings, stockings, socks, bathing suites, shape wear, cosmetics, hair scarves), earrings due to health reasons, seasonal merchandise (such as ornaments, cards, and calendars) are FINAL SALE. Items that were purchased at regular price, are unworn, and unwashed (including dry cleaning) with tags still attached and/or any manufacture packaging. and we will help you select the right size so as to avoid a potential return. Prior to ordering, if you are unsure of sizing or fit of an item please contact us with your measurements, etc. We want you to be pleased as pie with your goodies, and experiences, from our store! Please read our policies below and contact us if you have any questions or concerns.
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Unsatisfied with an item you have received from us? Not a problem! We will gladly do an exchange or issue a web store credit code for items that are applicable for return as in our return policies below. Also any Erstwilder earrings as per our policy on earrings are final sale. We can't be responsible after the fact so they must be reported asap. Take photo of packaging and let us know if any issues. **Please check your Erstwilder upon arrival if any damages in transit they need to be sent in to post office. Avoid contact with perfumes, lotions, water and excessive sunlight and it will last for years. Keep your Erstwhile pretty tucked in it's included box when not worn. Due to the hand-mixed nature of the resins in the designs, it is also common and normal to find tiny flecks or bubbles in the resin layers.Please be aware resin is delicate and may be damaged if dropped or knocked. Earrings hooks and posts are made from high quality, hypoallergenic stainless steel. Designs are lovingly glued, assembled and painted by hand there can be fingerprint marks and very slight variations and blemishes from piece to piece.
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